The
Weblications Knowledgebase Solution is a complete FAQ/Support Management
System designed specifically to meet the needs of sales, program
and service developers. With a few simple steps, you can significantly
reduce the amount of time spent supporting your sales force, applications
and services. Why spend all your time answering support emails when
your customers can get the answers they need immediately from your
own knowledgebase?
The Knowledgebase
Solution isn't strictly designed to offer support to your customers.
It's also designed to offer invaluable pre-sales information. Let
all your potential customers answer their own questions while saving
you time and money. But it doesn't stop there, there are so many
possibilities for using a knowledgebase, that we won't even try
to list them all!
Features
Include:
Unlimited
Categories, Administrators, & Questions
PensaFAQ does not prevent your company from growing with your business
like most service based systems do. You maintain complete control
with an unlimited number of records and we do not penalize nor charge
you extra for the success of your business.
Question
Rating & Feedback System
Feedback from your users is invaluable. PensaFAQ has a built in
rating and comments system which allow your visitors to send you
feedback and rate the question they are viewing. IP and Cookie tracking
even make sure that they can't vote more than once.
Advanced
Search with Search Phrase Highlighting
The visitor interface features advanced searching so your users
can find what they are looking for immediately. When results are
displayed, and users go to the actual article page, any word that
they searched for is highlighted (like popular search engines such
as Google use) for fast and easy recognition.
Unlimited
Product & Issue Types
Your Knowledgebase will probably contain questions and answers to
a wide variety of situations and or products. With PensaFAQ, you
can create an unlimited number of products and issue types (such
as installation, configuration, integration, etc) and assign these
specifics to questions.
Unlimited
Associated Downloads
There will be times when an internal or external download (.EXE,
ZIP, PDF,DOC, XLS, GIF, JPG, SWF) will need to accompany an FAQ.
The Knowledgebase solution allows for an unlimited number of these
with descriptions, so that you can easily maintain them.
4 Standard
Visitor Interface Styles
The Knowledgebase solution comes with 3 standard interface styles
for you to choose from. Use the Advanced style, Basic style, a nice
Category layout, or the old fashion Listing style. Each interface
is 100% customizable so that you can make it fit directly into your
website without any problems. If you are an experienced user, you
can even create your own!
Web
Based Administration
The Knowledgebase solution is 100% web based. Whether you're at
home, the office, or away on a business trip, you can always login
to edit entries, check statistics, and more. Or you can create login
accounts for employees and delegate that responsibility.
For More
Information, contact Weblications via E-Mail at: apps@weblications.com
or by phone at 609-799-3022.
